Policies and FAQs
I have postal collections on Tuesdays and Thursdays.
Domestic Shipping (UK)
All domestic packages are shipped using Royal Mail 48. This is NOT a tracked service. I do offer tracked shipping options which you can upgrade to at checkout.
All standard international shipping options are Royal Mail 1st class. This is NOT a tracked service. You can upgrade to tracked shipping at checkout.
We are still experiencing some pandemic delays due to logistical restrictions and Brexit has created longer customs procedures. International orders are currently taking anything from 8-42 working days to arrive.
- Embroidered items - up to 15 working days
- 3D Tunnel Cards - 5-10 working days
- Cake toppers - 5-7 working days
- Framed and Art Prints - 5-10 working days
- Greetings Cards - 4-7 working days
- Embroidered Patches - 10-12 working days
- Berets - 5-10 working days
- Mugs - 7-10 working days
- Gift Wrap - 3-5 working days
- Wall Plaques & Bunting - 5-10 working days
- Bags & Cushions - 5-10 working days
- Heat pressed apparel - 5-10 working days
- Personalised letter from Sandy Claws - 5-10 working days
Please note, at peak or very busy times, processing times may require extending.
Buyers are responsible for any customs and import taxes that may apply due to updates and changes in government legislation.
As unfortunate as it may be, I can not be held responsible for delays due to customs or postal service logistical issues.
Buy Now Pay Later
Using ClearPay you can now pay for your purchase in four equal instalments, every two weeks. Please shop responsibly.All you need is:
- A UK credit or debit card
- To be over 18 years of age
- A UK resident address
- A UK phone number
How do I use Clearpay?
Just shop on www.thecraftyburreato.co.uk and check out as normal. At checkout, choose the Clearpay payment method.
You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).
If you’ve used Clearpay before, just log in to your Clearpay account.
Then complete your order – easy!
Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be under £450. Other factors could be considered that might cause this figure to be less, such as being a new customer or your customer payment history.
Clearpay is only available to customers with a UK billing address.
Clearpay is not available on purchases of gift cards or services. If your Clearpay order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.
Where can I find out more about Clearpay?
PLEASE SHOP RESPONSIBLY.
Returns, exchanges & cancellations
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase.
A restocking fee of 20% will be deducted from any refund due to cancellation after 12 hours, to cover the cost of any items that have already been produced or processed.
No refunds will be given until items have been returned or proof of damage has been submitted to email@example.com