Policies

Delivery

Processing time

The time I need to prepare an order for dispatch varies. Please see below for guidance. Please note, working days are classed as Monday to Friday and exclude national holidays.

Framed and Art Prints - 5-10 working days
Greetings Cards - 2-5 working days
3D Tunnel Cards - 5-10 working days
Berets - 5-10 working days
Mugs - 5 - 7 working days
Gift Wrap - 2-5 working days
Wall Plaques & Bunting - 5-10 working days
Bags & Cushions - 5-8 working days
Tshirts and Sleep Sets - 5-10 working days
Bauble Sets - 5-10 working days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase

No refunds will be given until items have been returned or proof of damage has been submitted to thecraftyburreato@gmail.com