Policies
Delivery
Processing time
The time I need to prepare an order for dispatch varies. Please see below for guidance.
Please note, working days are classed as Monday to Friday, 8.30am - 4.30pm and exclude national holidays. If your order comes in after 4.30pm, the next working day is classed as the first working day of your processing time. This is also true of any order placed over a weekend or on a national holiday.
- 3D Tunnel Cards - 5-10 working days
- Framed and Art Prints - 5-10 working days
- Greetings Cards - 5-7 working days
- Berets - 5-10 working days
- Mugs - 5-7 working days
- Gift Wrap - 3-5 working days
- Wall Plaques & Bunting - 5-10 working days
- Bags & Cushions - 5-8 working days
- Tshirts and Sleep Sets - 5-10 working days
- Bauble Sets - 5-10 working days
- Personalised letter from Sandy Claws - 5-10 working days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. As unfortunate as it may be, I can not be held responsible for delays due to customs or postal service logistical issues.
Returns, exchanges & cancellations
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase. A restocking fee of 20% will be deducted from any refund due to cancellation, to cover the cost of any produced items after this time.
No refunds will be given until items have been returned or proof of damage has been submitted to thecraftyburreato@gmail.com