Policies and FAQs


Shipping options

I have postal collections on Tuesdays and Thursdays.

Domestic Shipping (UK)

All domestic packages are shipped using Royal Mail 48. This is NOT a tracked service. I do offer tracked shipping options which you can upgrade to at checkout. 

International Shipping

All standard international shipping options are Royal Mail 1st class. This is NOT a tracked service. You can upgrade to tracked shipping at checkout.

We are still experiencing some pandemic delays due to logistical restrictions and Brexit has created longer customs procedures. International orders are currently taking anything from 8-42 working days to arrive.

Processing time
The time I need to prepare an order for dispatch varies. Please see below for guidance.

Please note, working days are classed as Monday to Friday, 8.30am - 4.30pm and exclude national holidays. If your order comes in after 12 noon, the next working day is classed as the first working day of your processing time. This is also true of any order placed over a weekend or on a national holiday.
If your order contains a PreOrder item, all items will ship out at the same time.
  • Embroidered items - up to 15 working days
  • 3D Tunnel Cards - 5-10 working days
  • Cake toppers - 5-7 working days
  • Framed and Art Prints - 5-10 working days
  • Greetings Cards - 4-7 working days
  • Embroidered Patches - 10-12 working days
  • Berets - 5-10 working days
  • Mugs - 7-10 working days
  • Gift Wrap - 3-5 working days
  • Wall Plaques & Bunting - 5-10 working days
  • Bags & Cushions - 5-10 working days
  • Heat pressed apparel - 5-10 working days
  • Personalised letter from Sandy Claws - 5-10 working days

Please note, at peak or very busy times, processing times may require extending.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply due to updates and changes in government legislation.

As unfortunate as it may be, I can not be held responsible for delays due to customs or postal service logistical issues.

Buy Now Pay Later

Using ClearPay you can now pay for your purchase in four equal instalments, every two weeks. Please shop responsibly.

All you need is:
  • A UK credit or debit card
  • To be over 18 years of age
  • A UK resident address
  • A UK phone number

How do I use Clearpay?

Just shop on www.thecraftyburreato.co.uk and check out as normal. At checkout, choose the Clearpay payment method.

You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order – easy!

Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be under £450. Other factors could be considered that might cause this figure to be less, such as being a new customer or your customer payment history.

Clearpay is only available to customers with a UK billing address.

Clearpay is not available on purchases of gift cards or services. If your Clearpay order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.

Where can I find out more about Clearpay?

Visit the Clearpay website HERE for a comprehensive list of FAQs and check out Clearpay’s Privacy Policy found HERE. You can also find Clearpay’s Payment Purchase Agreement HERE.


Returns, exchanges & cancellations

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within:  12 hours of purchase.

A restocking fee of 20% will be deducted from any refund due to cancellation after 12 hours, to cover the cost of any items that have already been produced or processed.

No refunds will be given until items have been returned or proof of damage has been submitted to thecraftyburreato@gmail.com