Policies

Delivery

Processing time
The time I need to prepare an order for dispatch varies. Please see below for guidance. Please note, working days are classed as Monday to Friday and exclude national holidays.
  • Framed and Art Prints - 5-10 working days
  • Greetings Cards - 2-5 working days
  • 3D Tunnel Cards - 5-10 working days
  • Berets - 5-10 working days
  • Mugs - 5 - 7 working days
  • Gift Wrap - 2-5 working days
  • Wall Plaques - 5-10 working days
  • Bags & Cushions - 5-8 working days
  • Tshirts and Sleep Sets - 5-10 working days
  • Bauble Sets - 5-10 working days
Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within:  12 hours of purchase

No refunds will be given until items have been returned or proof of damage has been submitted to thecraftyburreato@gmail.com